# Como atender um chat

Quando você recebe o atendimento de chat, independente de qual tela você tiver quando um chat chega subirá um popup de atendimento juntamente com um alerta sonoro. Para atê-lo basta clicar na mensagem que você será direcionado para dentro do chat.

🎥 deixaremos um vídeo abaixo explicando. 

Veja:

{% embed url="<https://vimeo.com/756940512/83ee5adf57>" %}

<div align="center"><figure><img src="/files/SZQYDLUDylhXMI4C4Kkq" alt="" width="250"><figcaption></figcaption></figure></div>

&#x20;          Alameda Rio Negro, 500 – 20º andar – Alphaville Industrial – Barueri – SP – 06455-000

<table data-view="cards"><thead><tr><th align="center"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td align="center">Retornar</td><td><a href="/pages/kBdaP7xXy2txBEsh4nWV">/pages/kBdaP7xXy2txBEsh4nWV</a></td></tr></tbody></table>


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# Agent Instructions: Querying This Documentation

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.