# Transferir o atendimento para outro usuário/fila

Durante a conversa de chat, pode ocorrer dele ter sido transbordado incorretamente para você, e neste caso será necessário transferir o atendimento.

Para transferir, clique no ícone " ︙ "no canto superior direito do atendimento. Selecione a opção “**transferir** **atendimento**” selecione o proprietário ou fila, escreva a mensagem e clique em transferir.

🎥 deixaremos um vídeo abaixo explicando. 

Veja:

{% embed url="<https://vimeo.com/756940512/83ee5adf57>" %}

<div align="center"><figure><img src="/files/SZQYDLUDylhXMI4C4Kkq" alt="" width="250"><figcaption></figcaption></figure></div>

&#x20;          Alameda Rio Negro, 500 – 20º andar – Alphaville Industrial – Barueri – SP – 06455-000

<table data-view="cards"><thead><tr><th align="center"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td align="center">Retornar</td><td><a href="/pages/kBdaP7xXy2txBEsh4nWV">/pages/kBdaP7xXy2txBEsh4nWV</a></td></tr></tbody></table>


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